Refund is valid till 30 days of order placement, provided that other terms are applied.
+44 (151) 4520244If you are not satisfied with the initial Responses provided by Instantwebmakers, there is no refund if your project moves to round two of logo alterations. You may request a refund by sending a written Refund Request. Upon timely receipt of the request, Instantwebmakers, will refund the total payment made by you, less a service and processing fee of 20% on package amount for a logo package whereas in case of a website, if the website is in the development phase the 40% design cost will be deducted from the package amount processed for refund.
There are no refunds for any rush service charges. 24-hour design fees and 24-hour rush changes are non-refundable.
In case of refund approval, the client will get his amount credited back within next 10-15 Business Days.
We will not process or issue refunds for any orders if the client remains non-responsive for 30 days. However, if there is a personal issue, the client may contact us via email to request a hold on the project.
If the client remains non-responsive for more than 60 days, the project will be archived. To reactivate the project, the client will be required to pay 30% of the project fee.
In case if the client wants to forfeit the website portion of the package after 30 days, refund won't be applicable; though we can hold the project in such case and the client can come later and get the project started again.
Furthermore, the customer shall forfeit the right to the refund outlined above if customer request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from Instantwebmakers
Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same.
In case of finalizing one part of the order, the customer won't be eligible for a refund for the rest of the remaining package.
